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Terms and Conditions


AM Transfer Terms & Conditions
These terms and conditions and the web-based booking form constitute the entire Agreement concerning the provision of an airport transfer service or any service contracted (“Service”) between you and AM Transfer. Completion of the booking form and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.

1. Definitions

“AM Transfer ” means AM Transfer whose registered office is 145-151 Bournemouth Road, Poole, Dorset, BH149BQ; and email:

“you” and “your” means any individual, company or other business who places the booking with us.

2. Booking

2.1 You must allow sufficient time when booking your transfer to allow for the check-in times required by your airline and for any delays caused by traffic conditions. AM Transfer shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.
2.2 You must order a suitable car size for the number of passengers and luggage. AM Transfer cannot guarantee to carry excessive amounts of luggage. Please note that a child, no matter what age, counts as one passenger.
2.3 If you need to transport a wheelchair please specify this at the time of booking as this request might affect the luggage allowance.

3. Prices & Payment

3.1 AM Transfer will send you a quotation based on the information supplied by you. AM Transfer may amend the quotation if there is any material change to the original itinerary.

3.2 The quotation will include a [30] minute waiting period after the advertised landing time for the bookings where RETURN is applicable or for the journeys with Pickup from airport,

AM Transfer will charge ONLY parking fee after the initial 30 minute period has expired. AM Transfer will check for flight delays before the driver leaves to airport but shall be under no obligation to do so.
3.3 If you accept the quotation you will receive by email the Invoice for services provided with all journey details. Please check carefully and inform AM Transfer promptly of any errors. AM Transfer shall not be responsible for any delays caused or costs arising from by your failure to provide AM Transfer with correct information.
3.4 All journeys originating at an airport (which are not return journeys where AM Transfer has taken you to the airport) must be prepaid in full at least 3 (three) days before the date of travel.
3.5 Payments can be made online with credit/debit card or balance transfer into the AM Transfer bank account, following the details from the invoice, using the invoice number as reference.

Cash payment is available only after a deposit of 50% of fare has been paid by card or by balance transfer.

4. The Service
4.1 You shall be responsible for the behavior of all the passengers in the vehicle during the journey. You will be charged £80 to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger!
4.2 Drinking alcohol or smoking in the car is NOT permitted.
4.3 All children traveling during the journey should be restrained in a manner appropriate to their age, weight and height. Suitable child seats should wherever possible be supplied and fitted by the child’s parents. Such seats may be stored by us for use on the return journey if specifically requested by you. 
4.4 AM Transfer will not carry more passengers than its insurance or licensing allows.

5. Cancellations, refunds and amendments

5.1 If you need to cancel your booking, please contact AM Transfer as soon as possible.

5.2 Refunds may be subject to electronic payment services fee which is 3.9% of transaction amount.
5.3 Cancellation fee of 50% of the booking price will apply to any cancellation made on the 72 hours prior to the booking date&time or 100% of the booking price if cancelled 24 hours prior to the booking date&time.
5.4 No cancellation fee applies if cancellation is made over 72 hours prior to the booking.

5.5 Amendments can be made Free of charge as long as the Service provided is postponed or preponed up to 2 hours of originally time. If the time is longer we will charge £20 per each hour spent starting originally time specified on Invoice.

For example: 

Your flight is set to land at 15:00

If land between 13:00-17:00 will be Free of charge.

If land at 18:00 will cost you 3 hours charged at £20/h.

6. Liability
6.1 AM Transfer shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey. Under no circumstances shall AM Transfer be liable (in contract, tort or otherwise) for any loss of profits, business or for any indirect or consequential loss whatever.
6.2 All luggage is carried entirely at your risk.
6.3 AM Transfer shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control. If the car breaks down during your journey AM Transfer will endeavour to arrange an alternative car to complete the journey as soon as practicable.
6.4 You shall indemnify AM Transfer against all losses, costs, damages and expenses arising from any act or omission of any passenger in your party.
6.5 Neither party excludes or limits its liability for death or personal injury caused by negligence, or for willful default or fraudulent misrepresentation or otherwise in any manner unenforceable by any applicable law.

7. Termination
7.1 AM Transfer will refuse or terminate any booking with immediate effect if it places any driver or vehicle at risk of damage, violence or abuse by you or by any passenger in your party and we will ask all passengers to vacate the vehicle as soon as it is safe to do so. No refunds will be given if the journey is terminated part way through the hire.

8. Miscellaneous
8.1 AM Transfer  may subcontract its obligations under this Agreement. You shall not assign, transfer or delegate any of your rights or obligations under this Agreement.
8.2 AM Transfer  may change these terms and conditions at any time by posting changes online at Please review these terms and conditions regularly to ensure that you are aware of any changes. All existing bookings will be at the rate quoted or applicable rate in effect at the time of booking.
8.3 AM Transfer shall store, process and use all information regarding your personal details in accordance with all applicable UK Data Protection legislation currently in force and General Data Protection Regulation.
8.4 This Agreement and any accompanying quotation represents the entire agreement between you and AM Transfer in relation to its subject matter. If there is any discrepancy between the terms of this Agreement and the quotation, the terms of this Agreement shall prevail.
8.5 Nothing in this Agreement is intended to confer any benefit on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have the right to enforce any rights under this Agreement except where otherwise agreed in writing.

9. Disputes
9.1 This Agreement shall be construed in accordance with English law and you and AM Transfer  each agree to submit to the exclusive jurisdiction of the English Courts in respect of any dispute or claim arising out of or in connection with this Agreement.

10. Conveying of children

10.1 UK law states that taxis are exempt from legislation relating to children traveling in a baby/child seat or booster. For Health and Safety Reasons AM Transfer are unable to provide any form of child seat. If you require a child seat for your journey it would be the child's parent/carers responsibility to provide one and to fit the seat in the vehicle and to secure the child. If you are booking a return journey and have your own child seat, the driver who carries out your booking will store your child seat for the return journey, please note that the installation of the child seat must be carried out by the child's parent/carers.

11. Complains
11.1 Any complain is to be made in writing by email to: We take our customers seriously and we aim to reply to any complain within 48 hours, however circumstances might be that we are not able to deal with your complain within this time frame and we may take up to 14 days to reply.

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